Terms and Conditions

Terms and Conditions of Sale 📄

Last updated: December 31, 2025

Welcome to Prenda Personalizada. By using our website and making a purchase, you agree to the following Terms and Conditions. Please read them carefully before placing your order.

1. General Information

1.1. Identification

Trade Name: Prenda Personalizada
Website: prendapersonalizada.com
Email: personalizadaprenda@gmail.com
Tax ID: [your-NIF]

1.2. Purpose

These Terms and Conditions regulate the sale of personalized products through the website prendapersonalizada.com, including mugs, frames, puzzles, cushions, t-shirts, tiles, and other customizable items.

2. Orders

2.1. Order Process

To place an order:

  1. Select the desired product
  2. Personalize with text and/or images
  3. Add to cart
  4. Fill in delivery and billing details
  5. Choose payment method
  6. Confirm order

2.2. Order Confirmation

After order confirmation, you will receive an email with:

  • Order number
  • Summary of ordered products
  • Personalization details
  • Total amount and payment method
  • Estimated delivery time

2.3. Order Acceptance

An order is only considered accepted after:

  • Payment confirmation
  • Verification of product availability
  • Validation of provided data

We reserve the right to refuse or cancel orders in case of:

  • Incorrect or incomplete data
  • Suspicion of fraud
  • Product unavailability
  • Obvious pricing errors

3. Prices and Payment

3.1. Prices

All prices displayed on the website:

  • Are expressed in Euros (€)
  • Include VAT at the current legal rate
  • Do not include shipping costs (calculated at checkout)
  • May be changed without prior notice

The applicable price is the one in effect at the time of order confirmation.

3.2. Payment Methods

We accept the following payment methods:

  • Credit/debit card (Visa, Mastercard, American Express)
  • MB Way
  • Bank transfer

3.3. Payment Processing

Payments are securely processed through certified platforms. We do not store full credit card details on our systems.

3.4. Invoicing

All orders include an electronic invoice, sent by email after payment confirmation. If you require an invoice with a Tax ID, please indicate this at the time of purchase.

4. Personalized Products

4.1. Personalization

Products can be personalized with:

  • Text (names, dates, messages)
  • Images (photos provided by the customer)
  • Combination of text and image

4.2. Customer Responsibility

The customer is responsible for:

  • Checking the spelling and correctness of texts
  • Ensuring they have rights to the provided images
  • Confirming the preview before finalizing the purchase
  • Ensuring that the content does not violate third-party rights

4.3. Prohibited Content

We do not accept personalizations containing:

  • Offensive, discriminatory, or illegal content
  • Violation of copyright or trademarks
  • Pornographic or inappropriate content
  • Incitement to hatred or violence

We reserve the right to refuse or cancel orders with inappropriate content.

4.4. Image Quality

For best results, we recommend:

  • Images with a minimum resolution of 1000x1000 pixels
  • JPG or PNG formats
  • Well-lit and focused images

We are not responsible for unsatisfactory results due to low-quality images provided by the customer.

5. Production and Lead Times

5.1. Production Time

Each product is made to order. The total lead time (production + shipping) is:

  • Mainland Portugal: 5 to 7 business days
  • Azores and Madeira: 7 to 10 business days

5.2. Delays

We will make every effort to meet the indicated deadlines. However, we are not responsible for delays caused by:

  • Problems with carriers
  • Adverse weather conditions
  • Strikes or force majeure events
  • Incorrect delivery data provided by the customer

6. Shipping and Delivery

6.1. Shipping Zones

We ship throughout Portuguese territory (Mainland, Azores, and Madeira).

6.2. Shipping Costs

Shipping costs are calculated automatically at checkout based on the delivery address and order weight.

Free shipping for orders over €50 in Mainland Portugal.

6.3. Delivery Responsibility

Delivery is made by the carrier to the indicated address. The customer must:

  • Provide a complete and correct address
  • Be available to receive the order
  • Check the condition of the package upon delivery

6.4. Unclaimed Orders

If the order is unclaimed after delivery attempts, it will be returned. Additional re-shipping costs may apply.

For more information, please consult our Shipping and Delivery Policy.

7. Right of Free Resolution

7.1. Exclusion of Right

In accordance with Decree-Law no. 24/2014, article 17, paragraph c), personalized products are excluded from the right of free resolution (14 days).

This means you cannot return personalized products due to regret or change of mind.

7.2. Exceptions

We only accept returns in case of:

  • Product with manufacturing defect
  • Product damaged during transport
  • Error in personalization on our part
  • Product different from the one ordered

For more information, please consult our Returns Policy.

8. Warranties

8.1. Legal Warranty

All products have a 2-year legal warranty against manufacturing defects, as provided for in Decree-Law no. 67/2003.

8.2. Warranty Exclusions

The warranty does not cover:

  • Damage caused by improper use
  • Natural wear and tear of the product
  • Damage caused by accidents
  • Unauthorized alterations or repairs

9. Intellectual Property

9.1. Website Rights

All content on the website (texts, images, logos, design) is the property of Prenda Personalizada and is protected by copyright.

9.2. Rights to Provided Images

By providing images for personalization, the customer guarantees that:

  • They own the rights to the images
  • They have authorization to use the images
  • The images do not violate third-party rights

The customer is responsible for any third-party claims related to the provided images.

10. Personal Data Protection

Personal data collected is processed in accordance with the General Data Protection Regulation (GDPR).

For more information, please consult our Privacy Policy.

11. Liability

11.1. Limitation of Liability

Our liability is limited to the value of the order. We are not responsible for:

  • Indirect or consequential damages
  • Loss of profits or opportunities
  • Personalization errors provided by the customer
  • Problems caused by third parties (carriers, payment providers)

11.2. Force Majeure

We are not responsible for non-compliance due to force majeure events, including:

  • Natural disasters
  • Strikes
  • Wars or civil unrest
  • Computer system failures
  • Pandemics

12. Complaints

12.1. Complaints Book

We provide an Electronic Complaints Book, accessible through the website.

12.2. Alternative Dispute Resolution

In case of dispute, the consumer may resort to a Consumer Alternative Dispute Resolution Entity:

Lisbon Consumer Conflict Arbitration Centre
Website: www.centroarbitragemlisboa.pt

Consumer Portal
Website: www.consumidor.gov.pt

13. Changes to Terms

We reserve the right to change these Terms and Conditions at any time. Changes come into effect immediately upon publication on the website.

We recommend that you regularly review this page. The date of the last update is indicated at the top.

14. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law.

For dispute resolution, the court of the consumer's place of residence or the court of our headquarters shall have jurisdiction, according to the consumer's choice.

15. Contact

For questions about these Terms and Conditions or about your orders:

Prenda Personalizada
Email: personalizadaprenda@gmail.com
Contact form
Hours: Monday to Friday, 9 am-6 pm

By placing an order, you confirm that you have read, understood, and accept these Terms and Conditions.