Shipping and Delivery

Shipping and Delivery 📦

We guarantee that your personalised gift will arrive in perfect condition and within the indicated timeframe. Learn about our shipping options and delivery policies.

🚚 Shipping Zones

Mainland Portugal

Delivery time: 5 to 7 business days
Cost: Calculated automatically at checkout

Islands (Azores and Madeira)

Delivery time: 7 to 10 business days
Cost: Calculated automatically at checkout

Note: Deadlines begin after payment confirmation and include the time for personalised product production.

⏱️ Order Processing

Each product is made especially for you! The process includes:

  1. Payment confirmation: We verify payment (immediate for card/MB Way)
  2. Personalisation review: Our team carefully checks texts and images
  3. Production: We create your product with attention to every detail (2-3 business days)
  4. Quality control: We inspect the final product
  5. Packaging: We pack carefully to protect during transit
  6. Shipping: We hand over to the carrier (2-4 business days)

💰 Shipping Costs

Shipping costs are automatically calculated at checkout based on:

  • Delivery address
  • Weight and dimensions of the order
  • Selected shipping method

Free Shipping

🎁 Free shipping for orders over €50 in Mainland Portugal!

📍 Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping confirmation email
  • Tracking code
  • Link to track delivery status in real-time

You can track your order at any time using the provided tracking code.

🏠 Home Delivery

How delivery works:

  • The carrier will attempt delivery to the indicated address
  • If you are not present, they will leave a notice with instructions
  • You can schedule a new delivery or collect from a pickup point
  • Ensure the address is complete and correct

Important: Always check the order upon delivery. If the packaging is damaged, refuse delivery and contact us immediately.

📦 Packaging

All products are carefully packaged to ensure they arrive in perfect condition:

  • Appropriate protection for each type of product
  • Durable packaging for transit
  • Fragile products (mugs, frames) with extra protection
  • Discrete packaging with no content identification

⚠️ Delivery Issues

Order did not arrive on time

If your order does not arrive within the estimated timeframe, please contact us with your order number. We will check the status with the carrier.

Damaged order

If the product arrives damaged:

  1. Take photos of the packaging and product
  2. Contact us within 48 hours via the contact form
  3. We will send a new product at no additional cost

Incorrect address

Always check the address before completing your purchase. If you entered an incorrect address, please contact us immediately. We will try to change it before shipping, but we cannot guarantee changes after the product has been dispatched.

🎁 Sending as a Gift

Do you want to send directly to the recipient?

  • Enter the recipient's address at checkout
  • You can add a gift message (optional)
  • The invoice will not be included in the order
  • Suitable gift packaging

🌍 International Shipping

Currently, we only ship to Portugal (Mainland, Azores, and Madeira). We are working to expand to other countries soon!

❓ Questions about Shipping?

If you have any questions about shipping, deadlines, or tracking, please do not hesitate to contact us. We are here to help!

Service hours: Monday to Friday, 9am to 6pm
Response time: Up to 24 business hours