Privacy

Your Privacy Matters 🔐

At Prenda Personalizada, we take your privacy seriously. This page explains, simply and clearly, how we handle your personal data.

🔍 What Information Do We Collect?

When you place an order or visit our website, we may collect:

Information You Provide to Us

  • Name and contact information: To process and deliver your order
  • Address: To send products to the correct location
  • Email: To communicate about your order and send updates
  • Phone: For contact if needed (optional)
  • Customization: Texts and images you provide to create the products

Automatically Collected Information

  • Browsing data: Pages visited, time on site, device used
  • Cookies: Small files that enhance your shopping experience
  • IP address: For security and fraud prevention

💡 How Do We Use Your Data?

We use your information only to:

  1. Process your orders
    • Create customized products
    • Process payments
    • Ship products
    • Issue invoices
  2. Communicate with you
    • Confirm orders
    • Send shipping updates
    • Answer your questions
    • Resolve issues
  3. Improve our service
    • Understand how you use the website
    • Enhance the shopping experience
    • Develop new products
  4. Marketing (only with your permission)
    • Send newsletters with news
    • Inform about special promotions
    • Share tips and inspiration

Important: We never sell your data to third parties!

🤝 With Whom Do We Share?

We share your data only with essential partners for the service:

  • Shopify: Platform that hosts our online store
  • Shipping carriers: To deliver your orders (name and address)
  • Payment processors: To securely process transactions
  • Email services: To send communications

All our partners are obligated to protect your data and can only use it for the agreed purposes.

🛡️ How Do We Protect Your Data?

The security of your data is a priority. We implement:

  • ✅ SSL encryption: All data is transmitted securely
  • ✅ Secure servers: Storage protected against unauthorized access
  • ✅ Restricted access: Only authorized personnel can access the data
  • ✅ Constant monitoring: We regularly check system security
  • ✅ GDPR compliance: We comply with all European data protection rules

⏰ How Long Do We Keep Data?

We keep your data only for the necessary period:

  • Order data: 10 years (legal fiscal obligation)
  • Marketing data: Until you unsubscribe or 3 years of inactivity
  • Browsing data: Up to 2 years

After these periods, we securely and permanently delete the data.

✋ Your Rights

You have full control over your personal data. You can:

📋 View Your Data

Request a copy of all the data we hold about you.

✏️ Correct Data

Request the correction of incorrect or outdated information.

🗑️ Delete Data

Request the deletion of your data (except when we have a legal obligation to retain it).

⏸️ Limit Use

Request that we limit the use of your data in certain situations.

📤 Transfer Data

Request your data in a format that you can transfer to another service.

🚫 Cancel Marketing

Stop receiving marketing emails at any time (click "unsubscribe" in the emails).

How to Exercise Your Rights

For any request, please contact us via:

  • 📧 Email: personalizadaprenda@gmail.com
  • 📝 Contact form

We will respond within 30 days.

🍪 Cookies

We use cookies (small files on your browser) to:

  • Keep products in your cart
  • Remember your preferences
  • Understand how you use the website
  • Improve your experience

You can disable cookies in your browser settings, but this may affect some website functionalities.

👶 Minors

Our services are intended for individuals aged 16 and over. We do not knowingly collect data from minors. If you become aware that a minor has provided data, please contact us to have it deleted.

🌍 International Transfers

Some of our partners (such as Shopify) may be located outside the European Union. We ensure that all transfers are made with adequate safeguards and in compliance with GDPR.

📢 Changes to This Policy

We may update this policy from time to time. When we make significant changes, we will notify you by email or through a notice on the website.

We recommend reviewing this page regularly to stay informed.

❓ Questions or Concerns?

If you have questions about how we process your data or wish to exercise your rights:

Contact us:
📧 Email: personalizadaprenda@gmail.com
📝 Contact form
⏰ Hours: Monday to Friday, 9 am - 6 pm

🏛️ Data Protection Authority

If you believe your rights have not been respected, you can file a complaint with the:

Comissão Nacional de Proteção de Dados (CNPD)
🌐 Website: www.cnpd.pt
📧 Email: geral@cnpd.pt
📞 Phone: +351 213 928 400

In Summary:

  • ✅ We only collect necessary data
  • ✅ We use data only to process orders and improve service
  • ✅ We never sell your data
  • ✅ We protect data with high-level security
  • ✅ You have full control over your data
  • ✅ We comply with all data protection laws (GDPR)

Your trust is fundamental to us. Thank you for choosing Prenda Personalizada!